Our Terms & Conditions

Welcome to planters.co.ke. These Terms and Conditions apply to your use of our website and the purchase of any products or services from us. By accessing or using this site, you agree to abide by these terms. If you do not agree, please refrain from using our services.

1. General Information

 

  • This website is operated by Planters Kenya.

  • By placing an order, you confirm that you are at least 18 years old or have the consent of a legal guardian.

  • We reserve the right to modify or update these terms at any time. Continued use of the site implies acceptance of any changes.

2. Products & Availability

  • We offer a curated range of plants, planters, and green styling services.

  • All items are subject to availability and may vary slightly from images due to the natural characteristics of plants.

  • We do our best to ensure accurate descriptions and visuals.

3. Pricing & Payment

  • All prices are in Kenyan Shillings (KES) and inclusive of applicable taxes.

  • Payment methods include mobile money (e.g., M-Pesa), debit cards, and credit cards.

  • Orders are only processed after full payment is received.

4. Delivery

  • We deliver within Nairobi and select areas. Delivery fees are displayed at checkout.

  • While we aim for timely delivery, delays may occur due to traffic, weather, or unforeseen events.

  • Please ensure someone is available to receive the order on the delivery day.

5. Refund & Replacement Policy

We care about your satisfaction and the health of our plants. Here’s how we handle returns and refunds:

🌿 Plant Replacements

  • If your plant arrives damaged or unhealthy, contact us within 24 hours of delivery with clear photos.

  • We will arrange a free replacement or similar item, subject to availability.

💳 Credit Card & Mobile Money Refunds

  • If a refund is required and a replacement isn’t possible, we will issue a refund to your original payment method.

  • Refunds can take up to 45 working days to reflect for credit card or mobile money transactions.

  • Delivery fees are non-refundable once a product has been dispatched.

6. Return Policy for Non-Plant Items

  • Planters and accessories (non-living items) can be returned within 48 hours of delivery if unused and in original condition.

  • Return shipping or pickup costs may apply.

7. Intellectual Property

All content, including photos, text, designs, and logos on planters.co.ke is the property of Planters Kenya and may not be copied or reused without written consent.

8. Liability

We are not liable for:

  • Natural plant variations and growth behavior.

  • Damage due to neglect, incorrect planting, or care after delivery.

  • Losses due to website downtime or delays in delivery.

9. Contact Us

If you have questions about these Terms and Conditions, please reach out:

📧 Email: [email protected]
📞 Phone/WhatsApp Support: 0710 558 855

Last updated: April 7, 2025